how they work and what their benefits are

Faced with the pandemic of COVID-19we are all invited to stay home in isolation. Many medical appointments have been postponed, but unfortunately diseases “don’t take vacations” and even in isolation we may need medical follow-up.

In many of these cases, video consultations may be the answer, offering the patient the opportunity to be consulted by a physician who not only listens, but also sees them. Medicare offers this service as part of its Platinum Plus Life Plan, and the good news is that you don’t pay extra for it.

Key benefits of video consultations

To avoid uncontrolled spread of the new coronavirus, social isolation was recommended and all outings outside the home were discouraged except those strictly necessary, including the purchase of food and medication.

But what if you need a medical referral? The video consultation is able to bring the patient closer to the doctor, at a time when a physical meeting is not recommended.

Using new technologies, this tool allows the clinician to observe the patient, to know his non-verbal language and to prescribe medication if necessary.

Thus, videoconsultation facilitates the interaction between the health professional and the patient, clarifying doubts and avoiding unnecessary trips to the hospital. In addition, and especially in the case of the chronically ill, it is a way for the physician to monitor the clinical condition of the patient.


Video consultation is very advantageous, especially in a time when it is not recommended to leave your home, not even house calls.

Check out some of the positive aspects of video consultation, according to the users themselves:

  • Interacting with the doctor, by sound, but also by image;
  • Clarify your doubts and ask for advice, quickly and easily;
  • Not having to leave home, which is a comfort, avoid taking unnecessary risks;
  • Saving time and money by traveling;
  • Feeling more secure, having a fully available physician.

COVID-19 How-to Guide - Medicare

Platinum Plus Life Plan

The Medicare Platinum Plus Life Plan provides its members with essential and very useful services in a socially isolated environment, such as the one we live in.

In addition to personal accident coverage, this plan currently offers two other essential services: video consultations and telephone medical assistance.

With this plan, you have access to a series of free services, but also to a network of services with discounts of up to 70%!

I’m at home and I got sick. What should I do?

Currently, due to the COVID-19 pandemic, you should remain isolated at home, and only go to a hospital emergency room as a last resort. However, if you experience some of the symptoms listed by WHO and DGS, what should you do?

Video consultation is a service provided under the Medicare Platinium More Life plan and is at no additional cost to the plan member. This service allows you to get a diagnosis and specialized follow-up without leaving your home. This way, the doctor can not only listen to you, but also see you and, therefore, make a more complete assessment.

Another advantage of this service is that, if you need to take medication, the doctor can prescribe it for you through an electronic prescription that you will receive on your cell phone at the end of the video consultation.

How does it work?

If you are a member of the Medicare Platinum Plus Life plan, you can get a video consultation in a very simple way. All you have to do is call Medicare.

Medicare will schedule your video consultation with the partner of your choice. All you have to do is wait for the text/email that notifies you of the video appointment.

If you are not yet a customer, you can sign up online, it only takes 3 minutes and you also get access to exclusive offers. Involve your family so that everyone can benefit from the video consultations and other advantages of the Mais Vida Platinum plan. You can include up to 6 beneficiaries.

Therefore, if you need medical advice or if you have a chronic illness and need regular medical follow-up, forget about going to health centers or hospitals.

Take advantage of Medicare’s online video consultation service and be consulted by a doctor, without putting your health at risk, from your home. Easy, simple and very convenient!

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Disclaimer: We are not associated with the MyAARPMedicare orĀ MyAARPMedicare.